Privacy Policy

Last updated: April 20, 2026

1. Introduction

TradingMonitorPro ("Company", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (tradingmonitor.pro), desktop client software, and related services (collectively, the "Service").

This policy describes our approach under applicable data protection and electronic communications laws.

2. Data Controller

The data controller for the purposes of applicable data protection laws is:

Company: TradingMonitorPro
Email: info@tradingmonitor.pro

3. Information We Collect

3.1 Information You Provide

Account information: Email address and password (hashed) when you register
Contact information: Name and email when you use our contact form
Payment information: Processed by our payment provider. We do not store credit card numbers or full payment details

3.2 Information Collected Automatically

Device information: Device identifiers for managing your device allowance under your subscription plan
Usage data: Number of signals processed, API request counts (for plan enforcement)
Connection data: IP address and connection timestamps for security purposes

3.3 Information We Do NOT Collect

Trading account credentials (broker logins, API keys for your trading terminals)
Screenshots or images from your screen
Financial performance data or trading results
Content of your TradingView strategies

4. How We Use Your Information

Purpose	Legal Basis
Account creation and management	Performance of contract (Art. 6(1)(b))
Processing payments and subscriptions	Performance of contract (Art. 6(1)(b))
Enforcing plan limits (devices, signals, AI requests, messaging availability)	Performance of contract (Art. 6(1)(b))
Security and fraud prevention	Legitimate interest (Art. 6(1)(f))
Responding to support inquiries	Legitimate interest (Art. 6(1)(f))
Sending critical service notifications	Performance of contract (Art. 6(1)(b))

5. Payment Processing

Payment processing is handled by our payment provider. When you make a payment, your payment card details are transmitted directly to the provider and are not stored on our servers. We receive:

A payment customer ID (unique identifier)
Subscription status and billing period
Invoice identifiers and payment amounts
Payment currency

For more information, please review the privacy policy of the payment provider used at checkout.

6. Data Sharing

We do not sell your personal data. We share data only with:

Payment provider — for payment processing
Email service provider — for transactional emails (account verification, password reset)

We do not share your data with advertisers, data brokers, or other third parties.

7. Data Retention

Account data: Retained for the duration of your account. Deleted within 30 days of account deletion request.
Payment records: Retained for 7 years where required by applicable tax and accounting regulations.
Usage logs: Retained for 90 days for security and debugging purposes.
Contact form submissions: Retained for 12 months after the inquiry is resolved.

8. Your Rights

Under applicable data protection laws, you may have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data ("right to be forgotten")
Right to restriction: Request restriction of processing in certain circumstances
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing based on legitimate interests

To exercise any of these rights, contact us at info@tradingmonitor.pro. We will respond within 30 days.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

9. International Data Transfers

Our servers are located within the European Economic Area. Where data is transferred outside another country or region, we ensure appropriate safeguards are in place, including applicable contractual safeguards and adequacy decisions.

10. Data Security

We implement the following security measures:

TLS encryption for all data in transit
Password hashing using bcrypt
JWT-based authentication with token expiration
Device-based access control and session management
Plan-based access control for device, signal, AI, and messenger limits

11. Cookie Policy

This section serves as our Cookie Policy under applicable privacy and electronic communications laws.

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They serve various purposes including maintaining sessions and remembering preferences.

11.2 Cookies We Use

We use only strictly necessary cookies. We do not use any analytics, advertising, or tracking cookies.

Cookie Name	Purpose	Type	Duration
tm_cookie_consent	Records your cookie consent preference	Strictly necessary (localStorage)	Persistent
Payment provider cookies	Payment fraud prevention during checkout	Strictly necessary	Session / up to 2 years

11.3 Managing Cookies

Since we only use strictly necessary cookies, they may not require your consent under applicable law. However, we provide a cookie consent banner as a courtesy. You can also manage cookies through your browser settings.

12. Children's Privacy

The Service is not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users. The "Last updated" date at the top of this page indicates when the policy was last revised.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Data Protection Contact: info@tradingmonitor.pro